Spot’s Refund Guarantee lets your guests cancel eligible reservations for any reason and request a refund directly through Spot, while you keep 100% of the reservation revenue
Refund Guarantee by Spot is available directly within your Storable Rentals platform. Once enabled, it appears as an add-on for guests to select at checkout.
If a guest cancels within the eligible cancellation window, Spot manages the refund, the customer support, and the payout directly with them, at no cost to you. The reservation is automatically returned to your inventory for resale, and you keep the original reservation revenue.
Features
- Zero Cost to You – Guests Cover the Cost, Not You
- Keep 100% of Your Reservation Revenue– Even If a Guest Cancels
- A Double Revenue Opportunity – Cancelled Reservations Automatically Return to Inventory for Resale
- Give Guests More Booking Confidence– Refund Guarantee Appears as an Add-On at Checkout
- Zero Admin Work for You – Spot Handles Every Refund Request and Support Conversation
- A Smooth Experience for Your Guests – Refunds Are Fast, Digital, and Require No Documentation
How it Works
- Enable Spot’s Refund Guarantee within your Storable Rentals platform.
- Your guests can choose to add Refund Guarantee to their reservation at checkout.
- If a guest cancels within the eligible cancellation window, they submit their refund request directly through Spot.
- Spot manages the refund request, customer support, and payout process.
- The reservation is automatically returned to your inventory for resale, and you keep the original reservation revenue. If it resells, you get paid twice.
