Duck Key Marina

Duck Key Marina’s Digital Transformation: Streamlining Operations with Storable Marine

The Challenge: New Ownership, New Needs

When new ownership took over Duck Key Marina, they knew they needed a robust system that could grow with their vision. Initially using Square for basic transactions, the limitations quickly became apparent. The marina needed a solution that could handle not just payments, but comprehensive operations management and seamless accounting integration.

“We knew Square wasn’t going to be robust enough for what the grander vision was,” explains Rafael Ravelo, Senior Accountant. “We’re still planning on expanding our capabilities as a whole, and we feel that Molo is capable of expanding and growing with us.”

The Solution: Finding the Right Marina Management Partner

Identifying the right technology partner meant finding a system that could scale with the marina’s ambitious growth plans.

The marina’s needs were clear:

While Square.com served as a temporary solution during the transition, Duck Key Marina implemented Storable Marine immediately after the acquisition, recognizing the need for a more sophisticated system.

Implementation: Swift and Supported

Despite the complexity of switching management systems, Duck Key Marina achieved a smooth transition in just weeks.

The implementation process was remarkably efficient:

Initial integration completed within 10 days
Four-week testing period to ensure accuracy
Two to three comprehensive training sessions
Parallel operation with Square for about two months during operational staff transition

Results: “A Week’s Worth of Work Saved”

The impact of Molo’s implementation was immediate and substantial, touching every aspect of the marina’s operations.

Streamlined Operations

Automated transaction categorization

Simplified sales and use tax reporting

Integrated line-item tracking for ice, fuel, and slip rentals

Reduced manual data entry and reconciliation

Improved Accuracy

Eliminated coding errors in transaction classification

Enhanced accuracy in tax reporting

Automated categorization of taxable versus tax-exempt items

Time Savings

Reduced month-end reconciliation by approximately one week

Streamlined reporting processes

Faster response to transaction queries

“It has reduced a tremendous amount of work,” Rafael emphasizes. “It’s actually saved me about a week’s worth of work every month, which I am grateful for. Month-end has always been a headache for me throughout my entire career, and for the marina, I don’t find it at all.”

The Human Touch: Support That Makes the Difference

What truly distinguished Storable Marine was their exceptional support approach, characterized by:

Responsive support staff
Comprehensive training sessions
Screen-sharing tutorials
Quick resolution of queries (24-48 hour response time)

Looking Ahead

As Duck Key Marina continues to execute their expansion plans, Molo’s scalable platform provides the foundation for sustainable growth. The partnership has established a strong foundation for future success, with the marina confident in Molo’s ability to support their evolving needs.

“The Molo integration from the operations to the accounting side, the transition is pretty seamless. It is really easy, and then the support staff with Molo has been super friendly, super helpful, really willing to go above and beyond.”